Bank Screws Man For $900, He Tells Others, Ultimately Costing Bank $100,000 In Lost Business - The Consumerist
This is how receiving poor customer service should work when the banks are unwilling to work with the customer.
In a quick glance I saw that The Consumerist had a number of articles about customers stepping up to unfair banking actions as well as many other topics. Another good place to keep up with what's going on.
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