Friday, July 31, 2009

Link to more unhappy Chase customers

Chase has made the news again for their bad service! Check out the attached article sent by a friend. And, already 414 comments!!!

Americans, we need to keep talking and keep posting this kind of entry until Chase remembers that we are their customers and it is our money!

Sunday, July 19, 2009

Customer Service at it's best

My husband had a question about a payment he had sent for his Chase credit card. He had mailed the payment in 10 days early and it was not showing by the due date of the 16th. He called on the 17th to speak to someone and talked to a gal that was in a room with many other phone attendants because of all the background noise. It was evident she was paying more attention to the others because she just wasn't getting what I was saying to her. So I asked to speak to her manager and was told she did not have one. After four requests she finally transferred me to a voice mail that was full. Love the service!!!

Tuesday, July 7, 2009

Is it really progress?

The news about banking has somewhat faded as other news stories have come to the headlines but the biggest change as been a renewal of the housing industry in part by the lower cost of repossessed homes. Amazing how yesterday's sadness can be turned into someone else's joy today. How much better would it have been if there would have been help for the original homeowners so they would not have lost their homes.